Absolutely! If you know of any brands that you’d like to shop on our platform, you can refer them through our referral program—if they join Faire, you may be eligible for a referral bonus.How do I submit a referral?To submit a brand referral, go to your Refer Brands page and enter the brand’s email address or website. After you submit the referral, the brand will get an invitation email with your referral link.How do I track my referrals?After your first referral is submitted, you’ll see a section on the page where you can track all of your pending referrals. Referred brands will be organized into the Invited, Needs Info, Expiring Soon, Joined, and Waitlisted tabs.Invited: If a brand you referred appears under this tab, that means we are waiting for the brand to apply to sell on Faire.Needs info: Any referrals that appear in this tab have not been invited to join Faire yet, because we are missing some information. You can update the missing information for these brands right from this page (for example, add a new valid email address or website).Expiring soon: Upon referring a brand, all brands will have 12 months to activate their shop on Faire before their referral invitation expires. Any referrals expiring within the next 90 days will appear under this tab. If a referral should expire, you are always able to refer them again.Joined: Any referrals who join Faire and activate their shop will appear under this tab. You’re welcome to start shopping with any of these brands!Waitlisted: Brands you refer who aren’t in our core markets or territories are added to our waitlist. We look forward to reviewing their applications as we grow.How do I share my referral link?After submitting your first referral, you’ll be able to view your custom referral link for your account. With your referral link, you'll be able to start sharing it with any brands that you'd like to invite to join Faire. This is the same link that is embedded in the referral email that we send after each submission.To ensure you can earn credit for your brand referrals, please submit all referrals through your Faire portal first before sending your referral link to your contacts. Word-of-mouth referrals alone are not eligible for Faire-funded credit.What happens when a brand I referred joins Faire?When a brand you've referred joins Faire and activates their shop, you'll see their status update under the Joined tab on your Referrals page.If they used your referral link to sign up, you'll be eligible to receive Faire-funded credit as a reward - For each order the brand receives and accepts in their first 30 days after activating their shop, you can receive a Faire credit in your account. Please note, if you place an order with the brand you referred, the order subtotal must be equal to or greater than the credit amount in order to receive the credit reward.See the Refer Brands page in your Faire portal for more details on how much credit you are eligible to earn!Will I receive credit on every brand I refer?Referral credit will only be paid to the person whose referral link is used. If multiple retailers or brands refer a brand, the brand can choose which referral link to sign up with. Referral credits will only be eligible for brands that have yet to apply to join Faire.How do I use the credit from my referral?Once you’ve received your Faire credit, the credit amount will become available for you to use on your next order. You can use this credit with any brand on Faire! If you don’t use all of the credit you have in one order, the remaining amount will roll over towards your next purchase.You can see the total Faire credit you’ve earned from all of your referrals by visiting your Refer Brands page.What are best practices for referring brands to Faire?In addition to crafting personalized, quality content, consider the audience you are reaching out to, and make sure that the communications you’re sending are not unwanted or unwarranted. Here are some helpful guidelines to follow:You should only send referral emails to business colleagues, friends, or acquaintances from whom you have consent to contact. Review contact information before uploading contacts to Faire and sending emails, to ensure they meet this criteria.Make sure that the communication you send is relevant to them (they are a brand, they are still in business, you have an existing business relationship with them or have interacted with them before, or–in the case of new relationships–you don’t have any reason to believe they wouldn’t want to hear from you).Compare the list you are providing to Faire against your own external “unsubscribe” list (make sure contacts you are reaching out to through Faire haven't already asked you not to contact them).Purge any irrelevant data (or unsubscribed email addresses) from the list before uploading it into your portal.Will all my referrals get accepted?We currently accept all new brand referrals that are within the markets we operate in and our core categories:Books & GamesFood & DrinkFootwearHome & LivingJewelryKids & BabyMen's AccessoriesMen's ApparelPaper & NoveltyPersonal CarePetsSports & OutdoorsWomen's AccessoriesWomen's ApparelWhen will my referrals expire?Upon referring a brand, all brands will have 12 months to activate their shop on Faire before their referral invitation expires. Any referrals expiring within the next 90 days will appear under your Expiring soon tab on your Refer Brands page. If a referral should expire, you are always able to refer them again.Terms and ConditionsTo learn more about our referral program terms & conditions, visit FAIRE BRAND REFERRAL PROGRAM TERMS & CONDITIONS.

Some brands can create custom promo codes that they can personally share with their retailers to apply to their order with that brand on Faire. Each promo code can be used one time, on a single order.Only one promo code can be applied to an order at a time. However, promo codes can stack with other shop-wide promotions, product-specific promotions that the brand is running at the same time, and any Faire-funded promotions that your order qualifies for.Promo codes are a beta feature. This functionality isn’t currently available to all of our brands. We look forward to bringing this feature to more of our brands very soon.Where do I add a promo code to my order?Brand promo codes can be applied at checkout from desktop or the Faire mobile app. To add a promo code to your order, enter the promo code in the form field titled Promo code below the Order summary, and then click Apply.If the promo code is applied successfully, you will see the promo code discount listed in the Order summary as well as added below the Promo code form field.To remove the applied promo code, click Remove to the right of the promo code listed below the Promo code form field.From the mobile app:From desktop:Why wasn’t the promo code applied to my order?When a promo code is unable to be applied to your order, you will see an error message explaining the reason why the code is invalid.If you experience an error when applying a valid promo code to your order, please reach out to the brand directly using Faire Messenger. Because brands create promo codes from their Faire account, they will be the best resource to contact as a first step to troubleshoot. To learn more about Faire Messenger and how to use it, visit How do I contact a brand on Faire?Some reasons why a promo code may not apply successfully include:Promo code has expiredPromo code includes a typoPromo code has already been applied to a previous orderThe order subtotal does not qualify for the promo code promotion

Return eligibilityWe offer free returns for 60 days on the first order you place with any brand, so you can feel confident trying out new products online.Free returns are only eligible on your first order with a brand. This means that any additional orders you place with that brand won’t be eligible for free returns, even if you are purchasing new products you have not ordered before.If the order was placed using net 60 payment terms and the invoice isn’t paid, we won’t charge you for the items you’re returning. If the order was placed using payment on shipment, the cost of items you’re returning will be refunded directly to your original payment method at the time the return is scanned into transit by the carrier. Please allow 5–10 business days for the refund to show up on your payment method.Once you submit the return on Faire, we’ll email you a prepaid shipping label. You can also find and print this label directly from your Faire account.Some important notes:Return shipping costs are covered by Faire, but the original shipping costs and import fees to your store are non-refundable.If an invoice has been paid with Faire credit and a payment card, the credit will be returned first.If Faire Direct credit was originally used to pay for an order that was returned, it will not be restored automatically to your Faire account as credit.Customized products or testers can’t be returned.If your return is being shipped in multiple boxes, please reach out to our team by clicking Contact Us below and our team can provide additional shipping labels.Returning from the US or CanadaIf you're based in the US or Canada, returned items are sent to our warehouse, where they’re thoroughly inspected before being resold at a discounted price on Faire.Returning from Europe or AustraliaIf you’re based in Europe or Australia, you are still eligible for free returns on opening orders, but the return process may be different based on your country. Details on this process are explained as you submit a return on Faire.Submitting a returnIf an order is eligible for a free return:Hover over your Account icon and select Orders & ReviewsFind the order with the items that you want to return, and then select Return Items. You’ll only see this option if your order is eligible to returnSelect Start ReturnSelect the quantity of each item that you want to return and confirm the return totalSelect ContinueShipping a returnTo help us process your return:Carefully inspect and package each return to prevent items from being damaged in transit.Make sure the items you return are in the same, like-new condition that you received them. If you feel like you have received incorrect or damaged items, please don’t return them. Instead, report them as damaged or missing.Include the same items and quantities you indicated when submitting the return.Package individual returns separately, each with its own return label provided by Faire.Ship returns back by the Ship Return By date on each return label.If any items that you return are missing or in a condition that prevents us from selling them, you’ll be charged for those items. We’re unable to send back any damaged items that have been returned.How to submit a return:Specify your reason for returning the itemsSelect all of the boxes that apply for your returnFill out your feedback for the brandSelect your return shipping methodFor U.S. retailers, you will automatically have a pickup date set. If this date doesn't work for you, not to worry, you can set your desired date using the calendar dropdown. Returns will be shipped to Faire in the U.S.For U.K. retailers, you will only have the option to drop off at a FedEx depot. Returns will be shipped to Faire in the U.K.Once you’ve selected your shipping method, select ContinueAcknowledge & agree to our return policy and select Submit Return.Your return shipping label will be emailed, but you'll also have the option to print it right away from the return confirmation page.Please gently package your returns into a sturdy box and prepare it for pickup or drop off. If you did not opt into a pickup please be sure to drop off and ship back the items by the Ship Return By date noted on your return label.Return metricsIf you've created at least five returns in the last nine months, you may see a dashboard with return metrics during this process.Return Rate: Your return rate is the total value of returns created divided by the total value of your orders within the last 270 days. If you decide to keep a product after creating a return for it, that product will still be included in the calculation of your return rate.Returned Amount: Your returned amount represents the total value of the products you have created returns for within the last 270 days.Returned Items: Your returned items is the total number of products you have created returns for within the last 270 days. The second number, the denominator, is the total number of products you have ordered within this time period.

On Faire, returns are ineligible for the following reasons:The order is a reorderYour return window has passedThe items are seasonal/holiday items*The items are custom itemsThe items are testersThe items are face mask productsThe item has a retail price of more than $500 USD (or the equivalent in your currency)You will not have the option to return items that fall under the reasons mentioned above.*Nonreturnable seasonal items are noted in the product listing and prior to order checkout.Return EligibilityYou are eligible for return and complete refund on any items that you send back to us as long as the following requirements are met:The items you are returning are from your first order with a specific brand.We only allow free returns on your first order with each brand. If you are reordering from the same brand, we assume both you and your customers love their products.The items you are returning are not customized.We do not accept returns of items that have been personalized, such as custom logos or addresses.The items returned are unused and in perfect condition.Please return items in their original packaging and remove all labels/price tags that were added after purchase.The return was initiated using the "Create a Return" feature on Faire.Please do not send items back to Faire without first going through the "Create a Return" feature. We do not manually take in returns and issue refunds in this way.The return was created within your return window timeframe.The items you are returning are from our Sales Collection. All Sales Collection orders are eligible for returns.How can I tell if my order is eligible for return?To see if your order is eligible for returns:Click on "Account" in upper rightScroll down and select OrdersExample - The "Create a Return" button appears for the Paper Anchor Co. order. Free refunds and returns are eligible for this order.The Margaret Vera order, however, does not have the "Create a Return" button shown and returns are not eligible for this specific order.To learn how to "Create a Return", check out this article.Have questions? Feel free to contact us using the form below!

You can make changes to your payment method from your Settings tab in the Account dropdown menu. The only forms of payment accepted at this time are debit card, credit card, bank account, and prepaid cards. We are unable to accept any other forms of payment (checks, wire transfers, etc). Please note that these payment options may differ based on your location. You can find the current payment option availability in the following article, How do I pay for orders?Please note, the payment method marked as default at the time your invoice comes due is the one that will be charged*.If you would like to add a new payment method, click Add Payment Method. Depending on the payment method you want to add, you will be prompted to fill out the information or link to your account accordingly.Your default payment method is indicated with the gold colored Default tag. If you would like to change your default method, simply click the Make Default button to adjust accordingly.*If your default payment method fails, your alternate payment method on file may be charged.