The best way to get in touch with one of your buyers on Faire is through our chat messaging platform, Faire Messenger.

Who can I contact on Faire Messenger?

Any retailer on Faire is able to contact you through Faire Messenger. Once a retailer has placed an order with your shop on Faire, they will appear in your Messages tab as an empty conversation to allow you to easily contact them about their order as needed.

You are not able to reach out to retailers who have not yet ordered from you, and you are unable to message other brands. Prospective retailers are able to reach out to you through Faire Messenger and will typically inquire about product information, lead time, and/or your shop.

How do I access Faire Messenger?

To access Faire Messenger from your desktop, laptop computer or the Faire app for brands, go to the Messages tab in your portal, search for the retailer you’d like to contact, and open up the chat.

You can also access your conversations from anywhere on your portal by clicking on the speech bubble in the bottom right corner of your screen. This will open up your Chat Community, where you can then proceed to access your conversations with retailers.

What can I do in Faire Messenger?

There are many different actions you can take within Faire Messenger conversations with retailers.

Actions that can be taken within a Faire Messenger chat include:

1. Click on the retailer’s store name to view their contact information, recent orders with your shop, and view if they have an open cart with you
2. Select Create Invoice to set up an invoice with the retailer. For additional information on how to invoice retailers, please visit How to write your invoices through Faire
3. Select the paperclip icon to upload images or documents to send to the retailer
4. Star conversations for follow-up