If you are unable to accept new orders for a period of time, you can use "Pause Mode" to pause your shop. Retailers will be able to browse, favorite, and add your items to their cart, but won't be able to checkout and place an order until you return. You are able to pause your shop for up to 12 weeks at a time.

While pause mode is on, you will still be able to access your account and continue fulfilling any orders you have already accepted.

If a retailer tries to message you or add items to their cart while you are on pause they will receive an auto replay letting them know the date you are on pause until.

Turning on pause mode

To turn on pause mode, click on your "Marketplace" tab in your left-hand navigation bar. Then click on "Shop Settings." Scroll down and you will be able to set your pause mode by selecting your start and end dates.

Please note, click "Save" to ensure any changes made will be saved on your account.

Please note, pending orders placed by retailers under review will still be pushed through when a brand goes on Pause. For information about orders under review, visit why can’t I see my retailer’s order in my account?