When checking out your order from a brand, you will see an estimated shipping cost included in the Order Summary. This amount does not determine the actual shipping cost that you will be charged, but is a predicted estimate calculated by our system based on different dynamic factors, including but not limited to:

• Product weight and dimensions
• The brand’s historical total shipping costs
• Your shipping address
• The available courier options to ship the order from the brand’s location to you

The actual shipping costs that you will be charged are applied after the brand ships your order. If your order is eligible for free shipping, a shipping cost estimate won’t be provided and instead, “free shipping” will be listed in the Order Summary.

What if the estimated shipping cost is higher than I expected?

Brands are in control of how they choose to ship their orders. If you are seeing estimated shipping costs at checkout that are higher than you expected in relation to the contents of your order, you can reach out to the brand through Faire messenger and ask about the following factors:

• Shipping method and speed
  • Air expedited shipments will have a higher shipping cost than those transported by ground. If you are flexible with the shipping date, you can request for the brand to select a slower and less expensive shipping method.
• Where the order is shipping from
• Product/order weight and packaging
• Historical shipping costs for retailers in your area
  • The brand will be able to confirm if they anticipate shipping costs for your order to be lower than the estimated amount you see at checkout.

If I’ve ordered from the brand before, can I expect the actual shipping costs to stay consistent?

If you are reordering from a brand, you can refer to your past order invoices to find the actual shipping costs charged, which are applied after the brand ships the order. Although past shipping costs do not directly determine the shipping cost on your new order, past invoices can serve as a basis of comparison for future order shipping costs.

When in doubt, we recommend that you contact the brand to ask if they have made any changes to the way they ship their orders since your last order with them.