On Faire, returns are ineligible for the following reasons:

• The order is a reorder
• Your return window has passed
• The items are seasonal/holiday items*
• The items are custom items
• The items are testers
• The items are face mask products
• The item has a retail price of more than $500 USD (or the equivalent in your currency)

You will not have the option to return items that fall under the reasons mentioned above.

*Nonreturnable seasonal items are noted in the product listing and prior to order checkout.

Return Eligibility

You are eligible for return and complete refund on any items that you send back to us as long as the following requirements are met:

1. The items you are returning are from your first order with a specific brand.
   • We only allow free returns on your first order with each brand. If you are reordering from the same brand, we assume both you and your customers love their products.
2. The items you are returning are not customized.
   • We do not accept returns of items that have been personalized, such as custom logos or addresses.
3. The items returned are unused and in perfect condition.
   • Please return items in their original packaging and remove all labels/price tags that were added after purchase.
4. The return was initiated using the "Create a Return" feature on Faire.
   • Please do not send items back to Faire without first going through the "Create a Return" feature. We do not manually take in returns and issue refunds in this way.
5. The return was created within your return window timeframe.
6. The items you are returning are from our Sales Collection. All Sales Collection orders are eligible for returns.

How can I tell if my order is eligible for return?

To see if your order is eligible for returns:

1. Click on "Account" in upper right
2. Scroll down and select Orders

Example - The "Create a Return" button appears for the Paper Anchor Co. order. Free refunds and returns are eligible for this order.

The Margaret Vera order, however, does not have the "Create a Return" button shown and returns are not eligible for this specific order.

To learn how to "Create a Return", check out this article.

Have questions? Feel free to contact us using the form below!