Yes, you can! We know that sometimes, you need to keep products longer to truly determine if they are a good fit for your customers. You have the ability to extend your return window for orders placed using net terms.

For an additional 3% fee on orders that are eligible for returns, you will have the option to extend your return window an additional 30 days.

Please note, the option to extend will no longer be available after your return window has closed. Additionally, this feature allows you to extend your window to request a return. Once you do request a return, it must be sent back by the due date on your return packing slip.

How to extend your return window

If you are eligible for returns on an order and would like to extend your return due date, please follow the steps below:

1. Under your Account dropdown (person icon) located in the top right corner, select Orders & Reviews and scroll to the order you would like to extend

2. Under the product images you will see the date your returns are eligible until and the option to Extend Return Date.

3. A pop-up window will surface where you can confirm the additional 3% fee that will be added to your order. If all looks good, select Extend my Return By 30 Days and you'll be all set!