When we first launched in Canada, due to product limitation, we were only able to charge retailers in USD. This meant that all Canadian retailers who joined before July 2022 would see an estimated CAD value, but were ultimately charged in USD. As of October 6, 2022, we are now able to support Canadian retailers in their local currency, CAD.

How do I know if I’m impacted?

If you joined Faire after July 2022, you will be charged in CAD. If you already had an account, and placed and paid for an order on Faire before July 2022, your account would have been in USD, and will now be changed to CAD.

What is changing?

With this update, you will see the following changes:

• All prices will be shown in CAD
• Your bank account will be charged the CAD value shown in your portal
• You will no longer be able to toggle between USD and CAD pricing
• Your net terms, credit, any promotions, etc. will all be shown in CAD moving forward

What about invoices that were paid in USD?

For any invoices that were paid prior to July 2022, the original USD invoices will now show as CAD in your portal. Since they were charged in USD, you will see the USD value in the “Charges” section of your invoice, but the rest of the invoice will show CAD.

Please note that individual banks and/or credit card companies may charge their own conversion fees or utilize a different exchange rate, so there may be a discrepancy between the amount that was charged to your account and what you see on your invoice.