Members of your team can have their own login for your Faire account. You'll be able to collaborate more efficiently, streamline communication across your orders, and manage team members' roles and permissions.How do I create a team?Only the account owner can create a team. To create your team or add a new team member:Navigate to Account SettingsSelect My teamSelect the Add team member buttonFill out the team member's First Name, Last Name, and Email. Select NextChoose each member’s role by selecting Admin or Contributor. Select Invite memberAdmin role: This member can add, remove, and edit roles and permissions for all team members except for the account ownerContributor role: This member can't manage roles or permissionsThe team member will receive an email invitation immediately with a link to join the teamOnce a team member is added, they’ll have full access to the account, with the exception of being able to manage the team.If you’re currently sharing your login details with any of your team members, we strongly suggest you update your password after you invite them to join your team. This will ensure they won’t log in as the account owner going further.Roles and permissionsAccount Owner: An individual person that uses Faire with full permissions. A retailer can only have one account owner who is also responsible for all actions and payments on the retailer account.The account owner can:Create a teamInvite team members and assign rolesManage team members checkout permissionsPlace ordersDeactivate team membersTransfer account ownershipAdmin: An individual person that can add, remove, and edit roles and permissions for all account admins and contributors. A retailer account can have multiple admins.Admins can:Invite team members and assign rolesManage team members checkout permissions, except the account ownerPlace ordersDeactivate team members, except the account ownerContributor: An individual person that uses Faire with limited permissions. A retailer can have multiple contributors.Contributors can:Submit bags for checkoutIf they have checkout permissions, they can place ordersHow to remind a team member to join?The account owner or an admin can remind a team member to join.Navigate to Account Settings > My teamSelect the team member to view their details and select resend inviteThe email invitation link to join your team will expire in 7 days. If a team member doesn’t accept the invitation in time, you will need to re-invite them to join your team.How to deactivate a team member?The account owner or an admin can deactivate a team member.Navigate to Account Settings > My teamSelect the team member to view their detailsUnder the Deactivate member section, select DeactivateDeactivating a user will remove their access to this account and the account owner’s payment method will be charged for any outstanding invoices.Submitting a bag for checkoutIf you don’t have checkout permissions, you will need to submit your bag for checkout by selecting Submit for checkout from your shopping bag. You will need to select at least one team member with checkout permissions to notify. If you have submitted an order for checkout before, the team member you selected for the last submitted bag will be pre-selected.After submitting, the Submit for checkout button is disabled for all team members without checkout permissions and the person you selected will be emailed to checkout. At this time, all team members can still add items until the final order is placed.Payment information and liabilityTeam members will only have access to the payment information that they add. They will not be able to see other members or the account owner's payment information.The account owner is liable if a team member's payments fail and are responsible for all orders or actions performed by team members. You can refer to Retailer Terms of Service.Net 60 termsOnly the account owner can apply for payment terms. However, all team members will have access to any available payment terms amount on the account. For more information about payment terms, visit How do net 60 terms work?Transfer account ownershipOnly the account owner can transfer ownership.Navigate to Account Settings > My teamSelect your name to manage your detailsSelect request to transferSelect send requestThe team member will receive an email invite to accept the account ownership after agreeing to the Terms of Service. All outstanding past-due invoices or payment plans will need to be paid off before an Account Ownership Transfer can be initiated.DisclosuresAll team members can see all other team members' names, emails, and order information.Only team members in countries where Faire is available can sign up and join a team account.

To qualify for a retailer account, you must have an online, brick and mortar or pop-up store that is open and ready for business (retailers opening soon, authorized subscription boxes and booths may also qualify in our discretion). We require that you also provide accurate, current and complete information during the registration process and update such information to keep it accurate, current and complete.In order to comply with our Retailer Terms of Service:The user of any account on Faire must be the owner or an active and authorized employee of the business that applied for the accountRetailers cannot place orders from a brand that they own and/or are affiliated with (even if the affiliated brand has a separate account on Faire)Retailer and brand accounts must satisfy all other elements of our Terms of ServicePlease note that failure to comply with these requirements may constitute a breach of our Terms. Faire reserves the right to deactivate, or take other remediative action against, any accounts found in violation of such Terms.

A warm welcome to all new Australian retailers joining the marketplace! We're so excited to have you joining our shop local movement. Thanks for partnering with Faire to grow your business!EligibilityWelcome! Please sign up for a free retailer account here. Retailers must purchase with the intent to resell at MSRP and must operate their own commercial brick and mortar store, unique online store, or consistent pop-up shop.Please be prepared to share the following information: First and Last Name, Store Type, Email Address, Store Name, Years in Business, Annual Sales, business registration info such as ABN number, etc. Our Accounts team will reach out for any clarifications needed!Click here to see where Faire is currently available.Navigating the marketplaceLearning to navigate the Faire marketplace will help you find brands that are the best fit for you and your customers. You can view brands from each category by selecting the category tab from the top of your account. Once you have chosen a category, you can continue to filter the results until you find what you are looking for.We recommend that you check out a few specific sections in the "Featured" tab. The "International Best Sellers" category is located in the "Recommended" section.Additionally, you can use filters while shopping within any given category on Faire to refine your results. The location filter will help you find brands based in Australia, or all over the world. You can also use the various "Made In" categories in the value filter.For more information on how to get started, check out our articles in the "Related guides" section below.

Absolutely! If you know of any brands that you’d like to shop on our platform, you can refer them through our referral program—if they join Faire, you may be eligible for a referral bonus.How do I submit a referral?To submit a brand referral, go to your Refer Brands page and enter the brand’s email address or website. After you submit the referral, the brand will get an invitation email with your referral link.How do I track my referrals?After your first referral is submitted, you’ll see a section on the page where you can track all of your pending referrals. Referred brands will be organized into the Invited, Needs Info, Expiring Soon, Joined, and Waitlisted tabs.Invited: If a brand you referred appears under this tab, that means we are waiting for the brand to apply to sell on Faire.Needs info: Any referrals that appear in this tab have not been invited to join Faire yet, because we are missing some information. You can update the missing information for these brands right from this page (for example, add a new valid email address or website).Expiring soon: Upon referring a brand, all brands will have 12 months to activate their shop on Faire before their referral invitation expires. Any referrals expiring within the next 90 days will appear under this tab. If a referral should expire, you are always able to refer them again.Joined: Any referrals who join Faire and activate their shop will appear under this tab. You’re welcome to start shopping with any of these brands!Waitlisted: Brands you refer who aren’t in our core markets or territories are added to our waitlist. We look forward to reviewing their applications as we grow.How do I share my referral link?After submitting your first referral, you’ll be able to view your custom referral link for your account. With your referral link, you'll be able to start sharing it with any brands that you'd like to invite to join Faire. This is the same link that is embedded in the referral email that we send after each submission.To ensure you can earn credit for your brand referrals, please submit all referrals through your Faire portal first before sending your referral link to your contacts. Word-of-mouth referrals alone are not eligible for Faire-funded credit.What happens when a brand I referred joins Faire?When a brand you've referred joins Faire and activates their shop, you'll see their status update under the Joined tab on your Referrals page.If they used your referral link to sign up, you'll be eligible to receive Faire-funded credit as a reward - For each order the brand receives and accepts in their first 30 days after activating their shop, you can receive a Faire credit in your account. Please note, if you place an order with the brand you referred, the order subtotal must be equal to or greater than the credit amount in order to receive the credit reward.See the Refer Brands page in your Faire portal for more details on how much credit you are eligible to earn!Will I receive credit on every brand I refer?Referral credit will only be paid to the person whose referral link is used. If multiple retailers or brands refer a brand, the brand can choose which referral link to sign up with. Referral credits will only be eligible for brands that have yet to apply to join Faire.How do I use the credit from my referral?Once you’ve received your Faire credit, the credit amount will become available for you to use on your next order. You can use this credit with any brand on Faire! If you don’t use all of the credit you have in one order, the remaining amount will roll over towards your next purchase.You can see the total Faire credit you’ve earned from all of your referrals by visiting your Refer Brands page.What are best practices for referring brands to Faire?In addition to crafting personalized, quality content, consider the audience you are reaching out to, and make sure that the communications you’re sending are not unwanted or unwarranted. Here are some helpful guidelines to follow:You should only send referral emails to business colleagues, friends, or acquaintances from whom you have consent to contact. Review contact information before uploading contacts to Faire and sending emails, to ensure they meet this criteria.Make sure that the communication you send is relevant to them (they are a brand, they are still in business, you have an existing business relationship with them or have interacted with them before, or–in the case of new relationships–you don’t have any reason to believe they wouldn’t want to hear from you).Compare the list you are providing to Faire against your own external “unsubscribe” list (make sure contacts you are reaching out to through Faire haven't already asked you not to contact them).Purge any irrelevant data (or unsubscribed email addresses) from the list before uploading it into your portal.Will all my referrals get accepted?We currently accept all new brand referrals that are within the markets we operate in and our core categories:Books & GamesFood & DrinkFootwearHome & LivingJewelryKids & BabyMen's AccessoriesMen's ApparelPaper & NoveltyPersonal CarePetsSports & OutdoorsWomen's AccessoriesWomen's ApparelWhen will my referrals expire?Upon referring a brand, all brands will have 12 months to activate their shop on Faire before their referral invitation expires. Any referrals expiring within the next 90 days will appear under your Expiring soon tab on your Refer Brands page. If a referral should expire, you are always able to refer them again.Terms and ConditionsTo learn more about our referral program terms & conditions, visit FAIRE BRAND REFERRAL PROGRAM TERMS & CONDITIONS.

Welcome to Faire!We are so excited that you decided to sign up for our free wholesale marketplace.Faire started because we believe the future of retail is local. Market data across multiple categories show independent stores winning back customers from big-box competitors. Shoppers are craving the authentic, curated experiences only stores like yours can provide.We hope Faire can accelerate the Shop Local movement. That’s why we built our platform from the ground up to help you keep your selection as unique and exciting as possible for your customers.Our purpose is to make finding awesome new product lines for your store a breeze! Try some of the wonderful items being sold on Faire, and return anything that doesn't work for your clientele for a full refund! Please read through our help desk and don't hesitate to reach out to our stellar support team if you have any questions!Max RhodesCEO and Co-Founder

A warm welcome to all new European retailers joining the marketplace! We’re so excited to have you joining our shop local movement. Thanks for partnering with Faire to grow your business!EligibilityWelcome! Please sign up for a free retailer account here. Retailers must purchase with the intent to resell at MSRP and must operate their own commercial brick and mortar store, unique online store, or consistent pop-up shop.Please be prepared to share the following information: First and Last Name, Store Type, Email Address, Store Name, Years in Business, Annual Sales, business registration info such as VAT number, etc. Our Accounts team will reach out for any clarifications needed!To see where Faire is currently available, see here.Navigating the marketplaceLearning to navigate the Faire marketplace will help you find brands that are the best fit for you and your customers. You can view brands from each category by selecting the category tab from the top of your account. Once you have chosen a category, you can continue to filter the results until you find what you are looking for.We recommend that you check out a few specific sections in the "Featured" tab. The "International Best Sellers" category is located in the "Recommended" section. You can also find brands that are based in various European locations in "The International Edit" section, within "Trending Collections."Additionally, you can use filters while shopping within any given category on Faire to refine your results. The location filter will help you find brands based all over the world. You can also use the various "Made In" categories in the value filter.For more information on how to get started, check out our articles in the "Related guides" section below.