Return eligibilityWe offer free returns for 60 days on the first order you place with any brand, so you can feel confident trying out new products online.Free returns are only eligible on your first order with a brand. This means that any additional orders you place with that brand won’t be eligible for free returns, even if you are purchasing new products you have not ordered before.If the order was placed using net 60 payment terms and the invoice isn’t paid, we won’t charge you for the items you’re returning. If the order was placed using payment on shipment, the cost of items you’re returning will be refunded directly to your original payment method at the time the return is scanned into transit by the carrier. Please allow 5–10 business days for the refund to show up on your payment method.Once you submit the return on Faire, we’ll email you a prepaid shipping label. You can also find and print this label directly from your Faire account.Some important notes:Return shipping costs are covered by Faire, but the original shipping costs and import fees to your store are non-refundable.If an invoice has been paid with Faire credit and a payment card, the credit will be returned first.If Faire Direct credit was originally used to pay for an order that was returned, it will not be restored automatically to your Faire account as credit.Customized products or testers can’t be returned.If your return is being shipped in multiple boxes, please reach out to our team by clicking Contact Us below and our team can provide additional shipping labels.Returning from the US or CanadaIf you're based in the US or Canada, returned items are sent to our warehouse, where they’re thoroughly inspected before being resold at a discounted price on Faire.Returning from Europe or AustraliaIf you’re based in Europe or Australia, you are still eligible for free returns on opening orders, but the return process may be different based on your country. Details on this process are explained as you submit a return on Faire.Submitting a returnIf an order is eligible for a free return:Hover over your Account icon and select Orders & ReviewsFind the order with the items that you want to return, and then select Return Items. You’ll only see this option if your order is eligible to returnSelect Start ReturnSelect the quantity of each item that you want to return and confirm the return totalSelect ContinueShipping a returnTo help us process your return:Carefully inspect and package each return to prevent items from being damaged in transit.Make sure the items you return are in the same, like-new condition that you received them. If you feel like you have received incorrect or damaged items, please don’t return them. Instead, report them as damaged or missing.Include the same items and quantities you indicated when submitting the return.Package individual returns separately, each with its own return label provided by Faire.Ship returns back by the Ship Return By date on each return label.If any items that you return are missing or in a condition that prevents us from selling them, you’ll be charged for those items. We’re unable to send back any damaged items that have been returned.How to submit a return:Specify your reason for returning the itemsSelect all of the boxes that apply for your returnFill out your feedback for the brandSelect your return shipping methodFor U.S. retailers, you will automatically have a pickup date set. If this date doesn't work for you, not to worry, you can set your desired date using the calendar dropdown. Returns will be shipped to Faire in the U.S.For U.K. retailers, you will only have the option to drop off at a FedEx depot. Returns will be shipped to Faire in the U.K.Once you’ve selected your shipping method, select ContinueAcknowledge & agree to our return policy and select Submit Return.Your return shipping label will be emailed, but you'll also have the option to print it right away from the return confirmation page.Please gently package your returns into a sturdy box and prepare it for pickup or drop off. If you did not opt into a pickup please be sure to drop off and ship back the items by the Ship Return By date noted on your return label.Return metricsIf you've created at least five returns in the last nine months, you may see a dashboard with return metrics during this process.Return Rate: Your return rate is the total value of returns created divided by the total value of your orders within the last 270 days. If you decide to keep a product after creating a return for it, that product will still be included in the calculation of your return rate.Returned Amount: Your returned amount represents the total value of the products you have created returns for within the last 270 days.Returned Items: Your returned items is the total number of products you have created returns for within the last 270 days. The second number, the denominator, is the total number of products you have ordered within this time period.

On Faire, returns are ineligible for the following reasons:The order is a reorderYour return window has passedThe items are seasonal/holiday items*The items are custom itemsThe items are testersThe items are face mask productsThe item has a retail price of more than $500 USD (or the equivalent in your currency)You will not have the option to return items that fall under the reasons mentioned above.*Nonreturnable seasonal items are noted in the product listing and prior to order checkout.Return EligibilityYou are eligible for return and complete refund on any items that you send back to us as long as the following requirements are met:The items you are returning are from your first order with a specific brand.We only allow free returns on your first order with each brand. If you are reordering from the same brand, we assume both you and your customers love their products.The items you are returning are not customized.We do not accept returns of items that have been personalized, such as custom logos or addresses.The items returned are unused and in perfect condition.Please return items in their original packaging and remove all labels/price tags that were added after purchase.The return was initiated using the "Create a Return" feature on Faire.Please do not send items back to Faire without first going through the "Create a Return" feature. We do not manually take in returns and issue refunds in this way.The return was created within your return window timeframe.The items you are returning are from our Sales Collection. All Sales Collection orders are eligible for returns.How can I tell if my order is eligible for return?To see if your order is eligible for returns:Click on "Account" in upper rightScroll down and select OrdersExample - The "Create a Return" button appears for the Paper Anchor Co. order. Free refunds and returns are eligible for this order.The Margaret Vera order, however, does not have the "Create a Return" button shown and returns are not eligible for this specific order.To learn how to "Create a Return", check out this article.Have questions? Feel free to contact us using the form below!

Yes, you can! We know that sometimes, you need to keep products longer to truly determine if they are a good fit for your customers. You have the ability to extend your return window for orders placed using net terms.For an additional 3% fee on orders that are eligible for returns, you will have the option to extend your return window an additional 30 days.Please note, the option to extend will no longer be available after your return window has closed. Additionally, this feature allows you to extend your window to request a return. Once you do request a return, it must be sent back by the due date on your return packing slip.How to extend your return windowIf you are eligible for returns on an order and would like to extend your return due date, please follow the steps below:1. Under your Account dropdown (person icon) located in the top right corner, select Orders & Reviews and scroll to the order you would like to extend2. Under the product images you will see the date your returns are eligible until and the option to Extend Return Date.3. A pop-up window will surface where you can confirm the additional 3% fee that will be added to your order. If all looks good, select Extend my Return By 30 Days and you'll be all set!