The best way to get in touch with one of your buyers on Faire is through our chat messaging platform, Faire Messenger.Who can I contact on Faire Messenger?Any retailer on Faire is able to contact you through Faire Messenger. Once a retailer has placed an order with your shop on Faire, they will appear in your Messages tab as an empty conversation to allow you to easily contact them about their order as needed.You are not able to reach out to retailers who have not yet ordered from you, and you are unable to message other brands. Prospective retailers are able to reach out to you through Faire Messenger and will typically inquire about product information, lead time, and/or your shop.How do I access Faire Messenger?To access Faire Messenger from your desktop, laptop computer or the Faire app for brands, go to the Messages tab in your portal, search for the retailer you’d like to contact, and open up the chat.You can also access your conversations from anywhere on your portal by clicking on the speech bubble in the bottom right corner of your screen. This will open up your Chat Community, where you can then proceed to access your conversations with retailers.What can I do in Faire Messenger?There are many different actions you can take within Faire Messenger conversations with retailers.Actions that can be taken within a Faire Messenger chat include:Click on the retailer’s store name to view their contact information, recent orders with your shop, and view if they have an open cart with youSelect Create Invoice to set up an invoice with the retailer. For additional information on how to invoice retailers, please visit How to write your invoices through FaireSelect the paperclip icon to upload images or documents to send to the retailerStar conversations for follow-up

If you are unable to accept new orders for a period of time, you can use "Pause Mode" to pause your shop. Retailers will be able to browse, favorite, and add your items to their cart, but won't be able to checkout and place an order until you return. You are able to pause your shop for up to 12 weeks at a time.While pause mode is on, you will still be able to access your account and continue fulfilling any orders you have already accepted.If a retailer tries to message you or add items to their cart while you are on pause they will receive an auto replay letting them know the date you are on pause until.Turning on pause modeTo turn on pause mode, click on your "Marketplace" tab in your left-hand navigation bar. Then click on "Shop Settings." Scroll down and you will be able to set your pause mode by selecting your start and end dates.Please note, click "Save" to ensure any changes made will be saved on your account.Please note, pending orders placed by retailers under review will still be pushed through when a brand goes on Pause. For information about orders under review, visit why can’t I see my retailer’s order in my account?