How do you get customer reviews?

Once one of your orders has been successfully delivered, an automatic reminder is sent to the GoBrands Market buyer asking them to leave a review. Reviews can be made from the Buyer's Orders page on the portal.

Encourage buyers to act at the right time and in the right place

It's important to help spread positive reviews about your brand, taking into account the buyer's mindset. Here are some ways to encourage buyers to leave a positive, public review.

Message buyers to check their satisfaction is always an important gesture, especially for first orders.

If someone is ordering again, that means they clearly like your product and are a great candidate to leave a review.

When a shopper tags you on social media to show their followers your newly arrived or back in stock products, it drives traffic to your store and is worth encouraging to get a review.

After a buyer leaves a review, take the time to thank them. Often doing so publicly can encourage other buyers to do the same.

Actively encourage buyers to take action

To encourage more reviews, include a small branded insert with instructions on how to leave a review. You can insert it as part of your order thank you message, whether by email, through the app, or on a physical card.

Make your opinions known

Once you have good reviews, be sure to share them on your website and social media. Positive word-of-mouth mentions have a big impact on new and returning buyers. Plus, showcasing a buyer's kind words is a great way to show your appreciation.

If you have time, you can create an Instagram post or post customer video recommendations. This helps illustrate what you do, how you do it, and how your services benefit customers, which will hopefully attract more loyal customers.